Last Updated: [01/04/2025]
Fulfillment Policy
At Puma Servers LLC, we strive to provide fast and reliable virtual private server (VPS) provisioning to our customers. All VPS orders are processed and provisioned within one (1) hour of payment confirmation, except on weekends, where provisioning may take longer. Customers will receive their VPS login credentials via email once provisioning is complete.
If, for any reason, we anticipate a delay beyond our standard provisioning time, we will notify the customer promptly via email.
Refund Policy
We are committed to customer satisfaction. If you are not fully satisfied with your VPS service, you may request a full refund within 24 hours of your purchase. Refund requests must be submitted to our support team via [support email or ticket system].
Refund requests made beyond the 24-hour window will not be honored. Additionally, refunds do not apply in cases where the service was used in violation of our Terms of Service.
Contact Information
If you have any questions about our Fulfillment and Refund Policy, please contact us at:
Email: [email protected]
Website: www.pumaservers.com/
Support Portal: pumaservers.com/clientarea/contact.php
By purchasing our services, you agree to this Fulfillment and Refund Policy.
